Issues with loading subscription information

Incident Report for Persona

Resolved

This incident has been resolved.
Posted Nov 15, 2025 - 02:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2025 - 01:56 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 14, 2025 - 22:40 UTC

Investigating

We are currently aware of an incident that creates issues with loading subscription information for some users. We are investigating this issue.
Posted Nov 14, 2025 - 22:21 UTC
This incident affected: Web Dashboard.
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